State Guide

How to Dispute a Toll in New York

Navigating violations with E-ZPass New York / Tolls by Mail NY can be confusing. Follow this guide to fight your charge.

Generate a New York Dispute Letter

Disputing a Toll in New York

New York tolls are collected cashlessly through E-ZPass NY and Tolls by Mail. Bills come from the MTA, Thruway Authority, or the Port Authority depending on the crossing.

Valid Reasons to Dispute a Toll in New York

• The license plate was misread by the camera system.
• You were not the registered owner of the vehicle on the violation date in New York.
• You had a valid, funded transponder account that should have covered the toll.
• You have proof the toll was already paid.
• The vehicle was sold, stolen, or rented to someone else at the time.
• The toll equipment malfunctioned or charged a duplicate toll.

Step-by-Step Filing Instructions

1. Check your Tolls by Mail statement for the violation date, plate, and bill number.
2. Write a clear dispute letter explaining the error.
3. Include proof of an active E-ZPass account or evidence the vehicle wasn't yours at the time.
4. Submit via the E-ZPass NY online dispute form or by mail to the address on the bill.

New York Toll Authority Mailing Addresses

• Tolls by Mail (payment processing) — Tolls by Mail Payment Processing Center, P.O. Box 15183, Albany, NY 12212-5183
• E-ZPass NY violations — E-ZPass Violation Payments and Inquiries, P.O. Box 15186, Albany, NY 12212-5186
• Important: each entry is labeled by purpose (payment, contest/dispute, or violation). Send your dispute to the address shown for disputes, and always confirm against the exact address printed on your own notice, since agencies use different PO boxes for payments versus written disputes.

What to Expect After You File

Once your dispute is submitted, the toll authority reviews your evidence and the original toll image before responding — most decisions in New York arrive within 30 to 90 days. Sending your letter by certified mail, or keeping the confirmation number from an online submission, gives you proof that you filed on time if you ever need to escalate.

If your dispute is approved, the charge is dismissed or reduced and any related late fees are typically removed. If it's denied, you usually still have the right to request a hearing or pay the reduced base toll. Either way, responding in writing before the deadline protects you from registration holds and collection activity, which are far harder to undo later.

Frequently Asked Questions