State Guide

How to Dispute a Toll in Florida

Navigating violations with SunPass / Florida's Turnpike Enterprise can be confusing. Follow this guide to fight your charge.

Generate a Florida Dispute Letter

Disputing a Toll in Florida

Most Florida tolls run through SunPass and Florida's Turnpike Enterprise, with regional systems like the Central Florida Expressway also issuing Toll Enforcement Invoices to the registered owner.

Valid Reasons to Dispute a Toll in Florida

• The license plate was misread by the camera system.
• You were not the registered owner of the vehicle on the violation date in Florida.
• You had a valid, funded transponder account that should have covered the toll.
• You have proof the toll was already paid.
• The vehicle was sold, stolen, or rented to someone else at the time.
• The toll equipment malfunctioned or charged a duplicate toll.

Step-by-Step Filing Instructions

1. Review your Toll Enforcement Invoice and note the invoice number and due date.
2. Prepare a dispute letter stating exactly why the charge is invalid.
3. Attach supporting documents — a police report for a stolen vehicle, or proof of an active SunPass account.
4. Mail the dispute to the address on the invoice or submit it through the SunPass website.

Florida Toll Authority Mailing Addresses

• SunPass / Florida's Turnpike (FDOT) — FDOT/SunPass, P.O. Box 31241, Tampa, FL 33631-3241
• Central Florida Expressway (E-PASS / Pay By Plate) — CFX, Attn: Pay by Plate, P.O. Box 585070, Orlando, FL 32858-5070
• Important: each entry is labeled by purpose (payment, contest/dispute, or violation). Send your dispute to the address shown for disputes, and always confirm against the exact address printed on your own notice, since agencies use different PO boxes for payments versus written disputes.

What to Expect After You File

Once your dispute is submitted, the toll authority reviews your evidence and the original toll image before responding — most decisions in Florida arrive within 30 to 90 days. Sending your letter by certified mail, or keeping the confirmation number from an online submission, gives you proof that you filed on time if you ever need to escalate.

If your dispute is approved, the charge is dismissed or reduced and any related late fees are typically removed. If it's denied, you usually still have the right to request a hearing or pay the reduced base toll. Either way, responding in writing before the deadline protects you from registration holds and collection activity, which are far harder to undo later.

Frequently Asked Questions