State Guide
How to Dispute a Toll in Virginia
Navigating violations with E-ZPass Virginia / Express Lanes (Toll Invoice) can be confusing. Follow this guide to fight your charge.
Generate a Virginia Dispute Letter
Toll AuthorityE-ZPass Virginia / Express Lanes (Toll Invoice)
Dispute DeadlineWithin the deadline on your toll invoice (act before the unpaid-toll notice escalates)
Contact InfoE-ZPass Virginia: 1-877-762-7824
Disputing a Toll in Virginia
Virginia combines E-ZPass with privately operated Express Lanes around Northern Virginia and Hampton Roads. Unpaid trips become toll invoices, and ignored invoices can carry steep administrative fees.
Valid Reasons to Dispute a Toll in Virginia
- The license plate was misread by the camera system.
- You were not the registered owner of the vehicle on the violation date in Virginia.
- You had a valid, funded transponder account that should have covered the toll.
- You have proof the toll was already paid.
- The vehicle was sold, stolen, or rented to someone else at the time.
- The toll equipment malfunctioned or charged a duplicate toll.
Step-by-Step Filing Instructions
- Act before your deadline — within the deadline on your toll invoice (act before the unpaid-toll notice escalates). Note the exact response date printed on your notice.
- Gather your evidence — vehicle registration, transponder statement, bill of sale, or police report.
- Write a dispute letter stating your plate number, notice number, violation date, and the reason you're disputing.
- Submit through the agency's official portal, or send by certified mail so you have proof of the submission date.
- Keep copies of everything and follow up if you don't receive a response within about 30 days.
Virginia Toll Authority Mailing Addresses
- E-ZPass Virginia Customer Service Center — E-ZPass Customer Service Center, P.O. Box 1234, Clifton Forge, VA 24422-1234
- 495/95/395 Express Lanes (Transurban) — Express Lanes, P.O. Box 23530, Alexandria, VA 22304
- Important: each entry is labeled by purpose (payment, contest/dispute, or violation). Send your dispute to the address shown for disputes, and always confirm against the exact address printed on your own notice, since agencies use different PO boxes for payments versus written disputes.
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What to Expect After You File
Once your dispute is submitted, the toll authority reviews your evidence and the original toll image before responding — most decisions in Virginia arrive within 30 to 90 days. Sending your letter by certified mail, or keeping the confirmation number from an online submission, gives you proof that you filed on time if you ever need to escalate.
If your dispute is approved, the charge is dismissed or reduced and any related late fees are typically removed. If it's denied, you usually still have the right to request a hearing or pay the reduced base toll. Either way, responding in writing before the deadline protects you from registration holds and collection activity, which are far harder to undo later.
Frequently Asked Questions
Why are Virginia Express Lanes fees so high?
Express Lanes operators add administrative fees per unpaid toll, so disputing or paying promptly is important to avoid hundreds in penalties.
Can I dispute a Virginia Express Lanes invoice?
Yes — contact the operator listed on the invoice and provide your E-ZPass records or evidence the plate was misread.
How do I dispute a Virginia Express Lanes invoice by mail?
Express Lanes invoices come from Transurban, not E-ZPass Virginia. Send disputes to Express Lanes, P.O. Box 23530, Alexandria, VA 22304, and ask about First-Time Fee Assistance to reduce administrative fees.